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IT Service Management Professional

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Joris Van Staay
Senior Recruiter in Antwerpen

Joris Van Staay
Senior Recruiter in Antwerpen


ICT staffing voor ICT bedrijven


Support Division in the area IT Service Management. Assess maturity status of ITIL processes together with Group IT Service Manager.
Assess needs to define a strategy to harmonize the existing tool landscape.
Act as key contact between different branches of IT operations incl. IT Security to bring the IT Service Management processes to the next level.

Tasks: Together with the IT Service Management team, you will work on the following tasks:

  • Help Group IT transform into a more service-oriented unit by improving the existing IT Service Management framework
  • Analyze the existing Service Management portfolio and define key measures for all services
  • Define an IT Service Management tool strategy to harmonize the existing tool landscape
  • dentify synergy potential and trigger concrete measures
  • Translate IT key performance indicators appropriately for management and help to derive necessary action fields for improvement
  • Create and update a dashboard for the service landscape (incidents, changes, problems)
  • Act as a key interface and connector between the various IT operations units with respect to IT Service Management topics
  • Support the regular IT Service Management activities (supervising and challenging demands for new Service Requests or updates)
  • Monitor and enable IT operations units to follow established processes and use tools correctly


  • Advanced time management skills necessary due to handling of multiple tasks in parallel
  • Strong analytical and conceptual skills
  • Experience with merger situations and following transformations is a plus

Required Skills:

  • Degree in Business or Information Systems
  • Proficient knowledge of IT Service Management frameworks (ITILv3/v4) and definition of IT service landscapes
  • Practical experience in IT Service Management in a consultancy firm,
  • digital start-up or global IT corporation
  • deally first experience with Ivanti Service Manager
  • Team player with strong collaboration focus and very good presentation

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