Ga naar hoofdinhoud

Desktop Support Engineer

Solliciteer hier

Joris Van Staay
Senior Recruiter

Joris Van Staay
Senior Recruiter
+32 475 87 07 36


The Desktop support takes care of 2nd line support for all internal Workstations to always ensure operational excellence. He/she has an internal technical support role, solving problems and daily issues.

Key responsibilities, duties, and accountabilities:

  • To install and configure new and used workstations, laptops & peripheral devices e.g., keyboards, displays, etc.
  • To install standard image and specific software packages, profile configuration and testing (SCCM)
  • To maintain, restore, substitute, or renew workstations taking care of data migration
  • Troubleshoot issues on software 
  • To provide internal users with support for daily issues treating hard and software demands according to the defined SLA
  • To ensure security by taking care of antivirus systems on workstations
  • To guarantee an up-to-date inventory (CMDB) of PC equipment, workstations, printers …
  • On-site intervention: desks installations, provide assistance to users and in the meeting rooms


  • You have a service focused attitude
  • You demonstrate a listening attitude as to effectively capture the internal client demands
  • You are assertive in defining the scope of your support, according to workstation policy
  • You can cope with and ease the stress of your client
  • You demonstrate the right priority attitude


  • IT operations & Infrastructure
  • Direct customer & team interaction
  • IT security
  • Logistics
  • Budget & Licenses
  • IAM


  • Bachelor or science in IT technology or by experience
  • At least 2 to 3 years’ experience in a same role

Knowledge, Skills & Experience:

  • Good knowledge of PC and IT office environment
  • Good knowledge of Windows 10 and MS Office applications
  • Knowledge or experience working with a helpdesk tool (ServiceNow) is a strong asset
  • Knowledge or experience on WebEx, Cisco video conferencing systems and Airmedia technologies is an extra asset.
  • Fluent Dutch, French, English or at least a combination of 2
  • Knowledge or experience of the ITIL basic processes Incident Management and Service Request fulfilment is an asset
  • Ability to multi-task within a fast-changing technology environment
  • Flexible, motivated & a good team player
  • Customer-minded with good communication & documentation skills

Working hours:

On-site: all weekdays between 8:00h and 16:30

Gerelateerde vacatures

Security Engineer

System Server Engineer

Solliciteer nu voor Desktop Support Engineer

Bezorg je contactgegevens, opleiding en ervaring zodat we snel kunnen zien of jij een geschikte kandidaat bent voor de job.


Opleiding en ervaring

Aantal jaar ervaring*

Gerelateerde vacatures

Security Engineer

System Server Engineer

+32 475 87 07 36