Service Operations Manager (BE) - Freelance

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Introductie

Our client is an international and leading company active in material handling solutions. We are currently looking to strenghten their internal organization with a Freelance Service Operations Manager. 

Jobomschrijving

• You work collaboratively and partner with different departments/ stakeholders to maintain  and increase the customer satisfaction level.
  
• You monitor continuously problems and leverage customer feedback to drive continuous improvement of service practices.
• You provide leadership to foster a service culture within the department focusing on service excellence & promoting the customer experience.
• You monitor team productivity and address issues as they arise to ensure maximum efficiency.
• You are responsible for a team of 5 District Managers (indirect + 120 Technicians)  and report to the Director After Sales.

Profiel

• You have 8 years of experience in a similar role.
  
• You have excellent organizational and project management skills.
• You are a strong communicator, able to have engaging conversations at all levels, assuring strong and proactive stakeholder management.
• With your excellent people management and communication skills you succeed in getting the best out of your team.
• You are solution driven, able to drive business forward and make an impact.
• You can work autonomously and are willing to go the extra mile.
• You are fluent in Dutch and French with a good level of English.

Aanbod

Freelance assignment for minimum 3 months (possible extenstion) - full time occupation - starting ASAP.