Desktop Support Engineer
Joris Van Staay
Senior Recruiter
+32 475 87 07 36
Description de l'emploi
The Desktop support takes care of 2nd line support for all internal Workstations to always ensure operational excellence. He/she has an internal technical support role, solving problems and daily issues.
Key responsibilities, duties, and accountabilities:
- To install and configure new and used workstations, laptops & peripheral devices e.g., keyboards, displays, etc.
- To install standard image and specific software packages, profile configuration and testing (SCCM)
- To maintain, restore, substitute, or renew workstations taking care of data migration
- Troubleshoot issues on software
- To provide internal users with support for daily issues treating hard and software demands according to the defined SLA
- To ensure security by taking care of antivirus systems on workstations
- To guarantee an up-to-date inventory (CMDB) of PC equipment, workstations, printers …
- On-site intervention: desks installations, provide assistance to users and in the meeting rooms
Profil
- You have a service focused attitude
- You demonstrate a listening attitude as to effectively capture the internal client demands
- You are assertive in defining the scope of your support, according to workstation policy
- You can cope with and ease the stress of your client
- You demonstrate the right priority attitude
Interfaces:
- IT operations & Infrastructure
- Direct customer & team interaction
- IT security
- Logistics
- Budget & Licenses
- IAM
Education:
- Bachelor or science in IT technology or by experience
- At least 2 to 3 years’ experience in a same role
Knowledge, Skills & Experience:
- Good knowledge of PC and IT office environment
- Good knowledge of Windows 10 and MS Office applications
- Knowledge or experience working with a helpdesk tool (ServiceNow) is a strong asset
- Knowledge or experience on WebEx, Cisco video conferencing systems and Airmedia technologies is an extra asset.
- Fluent Dutch, French, English or at least a combination of 2
- Knowledge or experience of the ITIL basic processes Incident Management and Service Request fulfilment is an asset
- Ability to multi-task within a fast-changing technology environment
- Flexible, motivated & a good team player
- Customer-minded with good communication & documentation skills
Working hours:
On-site: all weekdays between 8:00h and 16:30