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Desktop Support Engineer

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Joris Van Staay
Senior Recruiter



Joris Van Staay
Senior Recruiter
+32 475 87 07 36


Job description

The Desktop support takes care of 2nd line support for all internal Workstations to always ensure operational excellence. He/she has an internal technical support role, solving problems and daily issues.

Key responsibilities, duties, and accountabilities:

  • To install and configure new and used workstations, laptops & peripheral devices e.g., keyboards, displays, etc.
  • To install standard image and specific software packages, profile configuration and testing (SCCM)
  • To maintain, restore, substitute, or renew workstations taking care of data migration
  • Troubleshoot issues on software 
  • To provide internal users with support for daily issues treating hard and software demands according to the defined SLA
  • To ensure security by taking care of antivirus systems on workstations
  • To guarantee an up-to-date inventory (CMDB) of PC equipment, workstations, printers …
  • On-site intervention: desks installations, provide assistance to users and in the meeting rooms


Profile

  • You have a service focused attitude
  • You demonstrate a listening attitude as to effectively capture the internal client demands
  • You are assertive in defining the scope of your support, according to workstation policy
  • You can cope with and ease the stress of your client
  • You demonstrate the right priority attitude

 Interfaces:

  • IT operations & Infrastructure
  • Direct customer & team interaction
  • IT security
  • Logistics
  • Budget & Licenses
  • IAM

Education:

  • Bachelor or science in IT technology or by experience
  • At least 2 to 3 years’ experience in a same role

Knowledge, Skills & Experience:

  • Good knowledge of PC and IT office environment
  • Good knowledge of Windows 10 and MS Office applications
  • Knowledge or experience working with a helpdesk tool (ServiceNow) is a strong asset
  • Knowledge or experience on WebEx, Cisco video conferencing systems and Airmedia technologies is an extra asset.
  • Fluent Dutch, French, English or at least a combination of 2
  • Knowledge or experience of the ITIL basic processes Incident Management and Service Request fulfilment is an asset
  • Ability to multi-task within a fast-changing technology environment
  • Flexible, motivated & a good team player
  • Customer-minded with good communication & documentation skills

Working hours:

On-site: all weekdays between 8:00h and 16:30

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+32 475 87 07 36