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2nd line support Engineer

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Eline Schoenmaeckers
Junior Recruiter in Antwerpen



Eline Schoenmaeckers
Junior Recruiter in Antwerpen
+32 491 62 74 93


Job description

Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:

  • Unresolved incidents and requests treated by the 1st line
  • File & printing management
  • Laptops, desktops, smartphones, tablets, Cisco phones, VMs & thin client desktop management
  • Treatment of SR tasks in their scope
  • Software distribution
  • Asset & stock management
  • IMAC:

                       Order & prepare new hardware + intervention if needed

                       Defective: swap & repair support

                       Lost/stolen: deliver a new hardware

                       Leaver: put the device in stock and remove accounts, … of the user

                       End of Life: replacement of old device by a new one

  • Erasure management of HDD when the device is End of Life
  • Stand-by support intervention 1 week in the month
  • Interventions will be done in Belux agglomeration
  • Network connectivity, patching, switch and onebox server support

Profile

  • Strong general knowledge of IT with min. 1-year 2nd line experience support
  • Networking Experience (LAN, WAN, Wi-Fi)
  • Knowledge of Active Directory (AD)
  • Experience troubleshooting MS Office
  • Remote Access tools such as TeamViewer, Log Me in or PC Anywhere
  • Good understanding of PC hardware, software set-up, configuration and TCP/IP networking skills
  • B car licence
  • Flexible about stand-by, shifts (7h-19h), Belux interventions

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