2nd line support Engineer

Job description

Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:

• Unresolved incidents and requests treated by the 1st line
• File & printing management
• Laptops, desktops, smartphones, tablets, Cisco phones, VMs & thin client desktop management
• Treatment of SR tasks in their scope
• Software distribution
• Asset & stock management
• IMAC:

                       Order & prepare new hardware + intervention if needed

                       Defective: swap & repair support

                       Lost/stolen: deliver a new hardware

                       Leaver: put the device in stock and remove accounts, … of the user

                       End of Life: replacement of old device by a new one

• Erasure management of HDD when the device is End of Life
• Stand-by support intervention 1 week in the month
• Interventions will be done in Belux agglomeration
• Network connectivity, patching, switch and onebox server support

Profile

• Strong general knowledge of IT with min. 1-year 2nd line experience support
• Networking Experience (LAN, WAN, Wi-Fi)
• Knowledge of Active Directory (AD)
• Experience troubleshooting MS Office
• Remote Access tools such as TeamViewer, Log Me in or PC Anywhere
• Good understanding of PC hardware, software set-up, configuration and TCP/IP networking skills
• B car licence
• Flexible about stand-by, shifts (7h-19h), Belux interventions