Change & Training Manager EMEA

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Introduction

Automation for food & non-food industry 

Job description

R   ·      Regional champion, responsible for ensuring that standardised roles, processes and systems are implemented and adopted across all business areas within their region.

Representative of the region ensuring that centrally developed processes, systems, and training support meet or exceed the needs of the business.

·      ·       Facilitate the COE’s development of standardized job descriptions, processes, policies, guidelines for activities related to customer interaction

·       Develop clear and concise documentation and create a comprehensive source of information within Microsoft Dynamics Knowledge base

·       Prepare and deliver training related to processes, policies and system use to launch the new ways of working and CRM system supporting this change

·       Manage regional readiness (certification) of in scope employees

·       Design an induction program that ensures all new employees are fully trained on our customer facing processes and system

·       Coordinate regional change action planning and be the reference for organisational readiness

·       Represent the region in process and system improvement activities after the system is live

·       Ensure that centrally developed training materials are up to date and meet the needs of new hires and existing team members

·       Develop and administer an annual (re) certification program

Conduct ongoing on the job training and coaching

Profile

·       Knowledge or strong interest in change management

·       Knowledge or strong interest in training design, delivery and evaluation

·       Experience of presenting processes, policies and guidelines in a clear manner

·       Knowledge of e-learning authoring desirable

·       Knowledge of CRM, preferable Dynamics 365

·       Excellent verbal and written communications skills

·       Influencing skills

·       Willingness to travel within the region      

Fluent in English + Dutch

Offer

hybrid (3d/w on-site)

asap

long-term